But we have also devised a shortened list, based on commonly used abbreviations that you should seriously consider implementing in your call centre. We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format. Another would be RCVD = Received, which highlights how you can instead simply remove the vowels from any given word or phrase.Īcronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents. This texting slang dictionary helps you quickly find all the most common abbreviations.
These abbreviations include acronyms, short code and shorthand replacements for commonly used words and phrases in the call centre.įor example, CUST = Customer would make an ideal shorthand replacement as you have reduced the length of the word. Texting slang involves sending shortened messages between mobile devices.
Other popular acronyms are the well-known radar (radio detecting and. It can be a great method to help your advisors to shorten wrap time, which is an important time period for call centre advisors to complete after-call work (ACW).ĪCW includes duties such as updating the contact centre system with the previous caller’s resolution, reporting their next steps and ordering any relevant notes and details.įor more call centre terms, have a look at Contact Centre Jargon and Terminologies. A new set of abbreviations, often using first letters of the words in a colloquial. Here is a list of abbreviations that can be used for speed-typing notes into the customer system. An abbreviation (from Latin brevire brevis meaning short) is a shortened form of a word or phrase used mainly in writing to represent the complete.
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